Team Leader - Banking, Finance and Customer service

Team Leader - Banking, Fin Serv and Customer Service - Gold Coast - Sal $70-$75K + Super
Your new company
This company based on the Gold Coast is one of Australia’s leading mortgage lenders and they are seeking a permanent Team Leader to manage their settlements and customer service team. Salary on offer is $70-75K + Super (potentially more for an outstanding candidate!).

Your new role
You will manage a customer service team of four colleagues, who respond primarily to settlement and account or application enquiries. You will be responsible for settlement management and ongoing account support. Assisting your fellow team members, you will monitor and encourage monthly target achievements and assist with customer service calls and emails, ensuring queries are dealt with in a timely manner. Additional duties include file and phone call auditing, as well as day to day account enquiry assistance.

What you’ll need to succeed
You will come from a finance background with experience in the following:
  • Previous experience working in home loans/settlements
  • Previous team management experience desirable (not compulsory)
  • Excellent communication skills

What you’ll get in return
You will be rewarded with:
  • $70,000 - $75,000 + super salary
  • Supportive, inclusive and easy-going team environment
  • Upon completion of probation period, two days’ work from home
  • Nearby parking $5 per day – opportunities for basement parking hire
  • Casual Friday dress-code
  • Regular team morning tea’s, lunches, after-work celebrations
  • Social club encouraging team interaction outside work

What you need to do now
If this role aligns with what you’re seeking, please click ‘apply now’. Alternatively, if you would like further information or wish to discuss the position further with our Hays consultant, please call Olivia 07 3231 2621, or email for a confidential conversation.

LHS 297508 #2667640


Job Type
Banking & Financial Services
QLD, Gold Coast

Talk to a consultant

Talk to Jo Kaberry, the specialist consultant managing this position, located in Brisbane
Level 45, One One One Eagle St, 111 Eagle Street

Telephone: +61732312621

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