Student Engagement Officer - Multiple Positions

Be a part of a leading educational provider in their surge team

Your new company
Your New Company Located in the South Eastern Suburbs, this well-known organisation is a vocational educational provider. They pride themselves on providing quality education and training that leads to real career outcomes. They are a government-owned TAFE that offers over 250 certificate, diploma, advanced diploma, bachelor and graduate certificate courses. You will be based in Dandenong and 100% in the office, Monday to Friday.

Your new role
You will assist as the first point of enquiry for students calling up. You will speak with them face to face, virtual web chat or email. Providing outstanding customer service and play an integral part in the student lifecycle. Answering inbound calls you will resolve all queries and complaints as well as utilise their CRM system to ensure student notes and study plans are up to date. You will be passionate about customer service and supporting the students in their study journey. This role is short term temporary with a chance to be extended but you are mainly there to be a part of their surge team.

What you'll need to succeed
  • Be fully vaccinated including a booster as per Government requirements
  • Experience in the education sector is highly regarded but not essential
  • You will have a current working with childrens' check or have the ability to obtain one before employment
  • Excellent written and verbal communication skills is required

What you'll get in return
Working with a leading education provider and enter into the education sector. Working in a fun and supportive team environment with great training to get you started.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2525941


Job Type
Education & Training
VIC, Eastern Melbourne
Contact Centres

Talk to a consultant

Talk to Ashleigh Menzies, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 86168490