Services Support Officer

A Permanent Full-time position within the State government

Your new company
An organisation responsible for regulating, conducting, and promoting racing in Victoria, a sport that annually generates around $400 million in economic activity and over $3 billion in wagering and directly involves over 15,000 people.
An organisation that is committed to building a workplace that not only respects but embraces difference and sees diversity as an essential part of our success. An organisation that is driven by values and strives for a culture of inclusion where all people feel respected, valued, listened to, inspired and that they belong.

Your new role
  • Services support officer will be the initial point of contact for inbound calls, respond to enquires and attend to the needs of stakeholders in a professional manner
  • Triaging enquires to internal staff
  • Respond to email enquires, providing clear concise responses and where appropriate provide recommendations
  • Assist stakeholders navigating the companies website
  • Receive and process incoming and outgoing mail
  • Manage incoming financial transactions, invoices and daily reconciliation
  • Generate reports relating to financial transactions and public information that has been published on the companies website
  • Assist in developing new training material and tools as part of the department’s standard operating procedures
  • Provide administrative support for Team Meetings – book meeting rooms, preparation of agendas, minute-taking, distribution of action items
  • Modify, implement, and effectively maintain administrative information management systems
  • Ensure knowledge of relevant policies, procedures, guidelines, and work methods is actively maintained
  • Complete all mandatory and scheduled training as requested

What you'll need to succeed
Personal attributes-
  • Strong appreciation of rules and regulations and an affinity for compliance
  • Ability to maintain professional independence under pressure
  • Advocate for organisational decisions
  • Effective communicator
  • Proven team player across organisational lines

Knowledge and Experience/Skills-
  • Proven experience in a fast-paced workplace
  • Proven experience in a customer focused workplace
  • Strong customer service skills including the ability to identify, recommend and implement changes to service standards to meet the needs of customers
  • Strong communication skills both verbal and written including presentation and report writing
  • An ability to develop effective workplace relationships and constructively deal with conflict if it arises
  • Customer Focussed
  • Professional telephone manner
  • Strict attention to detail with advanced organisational, time management and prioritisation skills
  • Accurate data-entry skills
  • Advanced skills in Microsoft Office

What you'll get in return
  • Extensive training
  • Ability to expand skill set and new learn new things
  • Permanent full-time position
  • Attractive salary
  • Work for a company that values their employees

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2685789


Job Type
Government & Public Services
VIC, Melbourne CBD
Office Support
Closing date
18 Aug 2022

Talk to a consultant

Talk to Helen Milsom, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 86168438

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