Service Scheduler- Retail Access Control

Exciting opportunity on offer within one of the nations leading access control companies in their key accounts

Your new company

A well-established company in the south eastern suburbs of Melbourne is experiencing huge growth in 2022 with door automation on the rise. They are the leaders in in the door automation and equipment, providing their services all around the world with an exceptional industry reputation due to the extensive range of products and a professional service.

Your new role

You will be responsible for managing key retail accounts, being an escalation for service delivery and working closely with the coordination team as a member of the National Accounts team.

  • Work with contract sales teams to ensure that all contract requirements are accurately implemented . Manage the regionalization and ensure that workloads and technicians are balanced in each region
  • Work with customers to deliver to customer KPIs
  • Every quarter conduct a full review of the PM schedule ensuring that PMs workloads are balanced each month for the working days and the specific areas of work
  • Review overdue WIP jobs each day and drive service teams to complete
  • Maintain job profitably and within budget
  • Implement and be involved in projects which drive Planning and tech efficiencies and productivity


What you'll need to succeed

  • Experience running and managing service jobs
  • Experience in setting up and monitoring customer service KPIs and reporting
  • Ability to run and understand workflow reports and monitor trends
  • Ability to analyse KPI reports and determine best solutions to resolve delivery or productivity issues
  • Previous experience in having worked with technical and product information and service offering/standards an advantage
  • Intermediate to advanced knowledge of Microsoft Office suite
  • ERP knowledge, TSM an advantage.
  • Ability to plan in advance including customer contact when booking


What you'll get in return

You will have a supportive workplace providing training one on one, parking on site, a great salary + super and the chance to build a career in this growing company.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Please contact Jessica Thatcher at Hays on 86168450.

LHS 297508 #2683797

Summary

Job Type
Permanent
Industry
Property & Real Estate
Location
VIC, Southern Melbourne
Specialism
Facilities Management
Ref:
2683797

Talk to a consultant

Talk to Jessica Thatcher, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 0386168450

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