Your new company
This NSW State Government organisation is currently looking for a Service Desk Manager to lead their ICT staff. This agency is based in Sydney CBD, and there will be no WFH due to the nature of the work. This is a 10month contract going until end of June 2023 and might extend further than this.

Your new role
In this role you will lead a small ICT Support team. You will have prior experience leading a service desk team and working across project management, stakeholder management, process improvement, ITSM, create rosters / coordinate resources, incident management and be willing to be hands on and take IT Support calls when needed.

What you'll need to succeed

• 3-5 years as a Service Desk Manager
• Documentation experience
• Project management experience
• Experience managing high priority incidents
• Experience managing knowledge base
• Have good understanding of MS Servers, networking and telephony
• Understand ITSM terminology and processes
• Experience delivering user training
• Experience in IT processes, automation, and workflow
• Process improvement
• Provide IT Support to end users when required

What you'll get in return

• 10 month contract
• $110 per hour + Super
• Based in Sydney CBD

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to ebony.hong@hays.com.au. Please include a cover letter explaining your experience across the ‘What you’ll need to succeed’ in a dot point format. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2683786