Service Desk Manager

10 month contract - $110 per hour + Super Located Sydney CBD – No WFH Double vaccinated

Your new company
This NSW State Government organisation is currently looking for a Service Desk Manager to lead their ICT staff. This agency is based in Sydney CBD, and there will be no WFH due to the nature of the work. This is a 10month contract going until end of June 2023 and might extend further than this.

Your new role
In this role you will lead a small ICT Support team. You will have prior experience leading a service desk team and working across project management, stakeholder management, process improvement, ITSM, create rosters / coordinate resources, incident management and be willing to be hands on and take IT Support calls when needed.

What you'll need to succeed
  • 3-5 years as a Service Desk Manager
  • Documentation experience
  • Project management experience
  • Experience managing high priority incidents
  • Experience managing knowledge base
  • Have good understanding of MS Servers, networking and telephony
  • Understand ITSM terminology and processes
  • Experience delivering user training
  • Experience in IT processes, automation, and workflow
  • Process improvement
  • Provide IT Support to end users when required

What you'll get in return
  • 10 month contract
  • $110 per hour + Super
  • Based in Sydney CBD

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Please include a cover letter explaining your experience across the ‘What you’ll need to succeed’ in a dot point format. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2683786


Job Type
Government & Public Services
NSW, Sydney CBD
Closing date
26 Aug 2022

Talk to a consultant

Talk to Ebony Hong, the specialist consultant managing this position, located in Sydney City
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0280626198

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