Service desk Engineer

Network Engineers for a Global organisation, Permanent full-time position

Your new company

A large system integrator managing many Government contracts has been at the forefront of global mobile communications and is the market leading provider of voice and high-speed data communications.

Your new role
  • Level 2 support to address customer technical support calls and emails
  • Customer service request triage and conduct further investigations, progress the delivery or issue resolution.
  • Provide customers staff with telephonic support on equipment operation and fault finding.
  • Conduct maintenance activities on IT systems
  • Generation of knowledge articles to assist or speed up future operations
  • Must be committed to on-going personal development


What you'll need to succeed

  • Degree in an Engineering discipline relevant to IT server administration or IP network engineering or telecommunications
  • Understanding and ability to troubleshoot networking/communication systems incidents.
  • Must have a problem-solving approach and be creative under pressure
  • Must be able to listen and empathise with customer issues – putting the customer first
  • Must be competent with use of Microsoft office applications (Word, Excel, PowerPoint) as well as Microsoft Visio
  • AU Citizens only. Must be able to maintain government security clearance.

What you'll get in return
  • Technology training from leading Global organization
  • Culture that fosters learning and support
  • Career development opportunities


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2680157

Summary

Job Type
Permanent
Industry
Telecoms
Location
NSW, Western Sydney
Specialism
Technology
Ref:
2680157

Talk to a consultant

Talk to Taruna Yadav, the specialist consultant managing this position, located in Sydney City
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0292492207

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