Your new company

Hays Technology have partnered with a highly sought-after State Government department to assist in filling a vacancy in their thriving service desk. With a 12-month contract available, you don't want to miss out on this opportunity!

Your new role

As the Service Desk Analyst, you will be responsible for providing exceptional customer service and IT support to the departments diverse end-user base. No day will look the same, but some of your key duties and responsibilities will include:

• Being the first point of contact for all customer support calls and queries
• Respond to tickets and incidents according to ITIL processes, escalating when necessary
• Maintain and contribute to the improvement of service desk processes and documentation
• Working across Windows OS
• Troubleshooting and configuration of incidents in programs such as such as Active Directory, M365, Citrix, mobile technologies, and InTune

What you'll need to succeed

You will be an experienced Service Desk Analyst, with working experience in a high-volume, phone-based support environment. You'll be a quick thinker and adapt well to change, as well as really priding yourself on your quality of work over the quantity you get through. Your key competencies and skills will include, but are not limited to:

• Demonstrated working experience within a large service desk environment
• Excellent experience working with Active Directory and Office 365, with InTune experience preferred
• Advanced communication skills, with the ability to communicate with end-users from all different technical backgrounds
• Extensive troubleshooting and problem-solving experience in complex, low-context environments

Tertiary qualification is desirable, but not essential. Relevant industry qualifications are preferred.

What you'll get in return

You will be part of a dynamic and high-performing team, within an organisation that really prides itself on looking after its staff. You'll be provided internal opportunities for training and development, as well as remunerated at an attractive hourly rate of $39.45/hour + super. Contractors through Hays Technology also receive the following benefits:

• Weekly pay cycles
• Your nominated choice of superannuation fund
• Online timesheet submission and approval
• No hidden costs or payroll deductions for our services
• Option to be engaged on a PTY LTD basis (conditions apply)
• Regular contact with IT consultants throughout the duration of your assignment

What you need to do now

If you're interested in this role, click 'Apply Now' to submit an up-to-date copy of your CV via our secure portal.

For further information about this role, please contact:

Caitlin Bills
Recruitment Partner
caitlin.bills@hays.com.au
(07) 3243 3044

If this role isn’t quite right for you, but you are looking for similar Service Desk roles in Brisbane, the Gold Coast, or Regional Queensland please contact us for a confidential discussion on your career.

LHS 297508 #2684024