Service Desk Analyst

Service Desk Analyst - 12 month contract - WFH

Your new company

This state government organisation is currently looking for Service Desk Analysts to join their IT support team in a full time 12 month contract. This organisation is located in Sydney CBD area but you will have the opportunity to WFH. You will have the opportunity to work as a part of a large state government organisation in a friendly team environment.

Your new role

As Service Desk Analyst you will support users with Level 1 technical issues. You will be responsible for answering the phone and being that first point of contact providing top tier customer service. You will work in a small team, delivering IT support to end users, which across Windows 7/10, Active Directory and password resets, Outlook, O365, MS teams and Exchange. You will be troubleshooting Hardware and Software.

What you'll need to succeed

  • Previous experience in level 1 and level 2 technical support
  • Previous experience in Active Directory, O365, Outlook, Windows 10 and Exchange
  • Excellent communication skills
  • Excellent customer service
  • Ability to WFH

What you'll get in return

  • 12 month contract
  • Higher hourly rate
  • WFH Option
  • Opportunity to work as part of a large government organisation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, contact Takumi Sugiyama on 02 9048 8942 or email Takumi.Sugiyama@hays.com.au.

LHS 297508 #2682081

Summary

Job Type
Contract
Industry
Technology & Internet Services
Location
NSW, Western Sydney
Specialism
Infrastructure
Ref:
2682081

Talk to a consultant

Talk to Takumi Sugiyama, the specialist consultant managing this position, located in Sydney City
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0290488942

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