Your new company
This large tourism accommodation provider is investing in technology and digital transformation as a driver of competitive advantage and is experiencing major growth. With an impressive online presence and one of the most downloaded apps last year, this organisation is going places and is keen to scale its technology team to enable the business to deliver.
Your new role
Reporting to the Head of Support and CI, the Service Delivery Manager is a newly created position within the business. The Service Delivery Manager will be responsible for ensuring a good customer outcome is achieved from the technical support team who provide support to multiple sites across Australia. You’ll be responsible for setting priorities, providing support, upskilling the current team, triaging tickets, and creating relationships across the business. You will lift standards, drive regular reporting cadence, and improve customer experience from the technical support team as well as managing an offshore helpdesk team.
What you'll need to succeed
What you need to do now
- Experience with ServiceNow and Jira
- Excellent customer service skills
- ITIL understanding
- People leadership skills
- Be approachable and proactive
- Strong communication and listening skills
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Bianca Holmes on 08 7221 4124 or Bianca.Holmes@hays.com.au for further information.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.LHS 297508