Your new company

There aren't many organisations in Australia that can lay claim to such a long history or to being Australia's first registered health fund, but we can. The company is a not-for-profit organisation that provides health cover to transport and energy industry employees and continues to grow today to ensure we provide simple health insurance solutions and great value to our members.

The company have entered a Merger Implementation Deed and submitted an application to the Australian Prudential Regulation Authority (APRA) to approve the merger. APRA is the government prudential body responsible for all private health insurers.

Your new role

The Member Growth & Retention Services Consultant is responsible for a variety of inbound and outbound calls. These calls include converting warm membership leads into sales, retaining existing customers and being the first point of contact for membership queries through the contact centre.

• Dealing with correspondence in a timely and accurate manner
• Providing a high level of professional customer service
• Undertaking training, development and multi-skilling as requested
• Ensuring knowledge is maintained in all aspects of health insurance legislation to ensure you comply with the industry “code of conduct”
• Liaising with other team members to ensure member enquiries are resolved
• Ensuring that the fund is represented with the utmost professionalism and that exceptional service is provided to all key contacts and members of those groups
• Achieving Membership Growth targets as per KPI’s
• Other duties as requested by the Manager Membership Growth and Retention

What you'll need to succeed

• Experience in a phone-based customer service and sales role
• High level customer service and organisational skills
• Health insurance knowledge and experience is desirable, but not essential
• General Insurance knowledge and experience is desirable, but not essential
• Proactive, positive, and enthusiastic nature
• Computer literacy / PC skills

• Experience in a phone-based customer service and sales role
• High level customer service and organisational skills
• Health insurance knowledge and experience is desirable, but not essential
• General Insurance knowledge and experience is desirable, but not essential
• Proactive, positive, and enthusiastic nature
• Computer literacy / PC skills

What you'll get in return

• Up to 50% discount on health cover, pet & travel insurance
• Flexible work arrangements
• Family & Friends day
• Organisational wide Recognition & Rewards program
• Generous Parental Leave Scheme
• Certified Family Friendly Workplace
• Health & Wellbeing Initiatives

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2688232