Remediation Officer - Contact Centre

Hays is proud to be supporting NAB in the recruitment of Remediation Officers. Apply for this job now!

Your new company
To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include, Excellence for Customers, Grow Together, Own It, Be Respectful.

Your new role
As part of the Remediation Team at NAB, your main responsibilities will include but are not limited to:

  • Managing calls in a timely and effective manner (inbound and outbound)
  • Identifying customer needs, providing first point resolution where possible or escalating when required
  • Researching customer problems
  • Providing the right solutions to customers
  • Keeping records of all customer conversations on the contact centre CRM system
  • Understanding and striving to meet or exceed contact centre metrics while providing excellent consistent customer service
  • Following communication scripts
  • Adhering to all company policies and procedures.
  • Completing training courses and attending training sessions to continuously improve knowledge and performance

What you'll need to succeed
  • RG146 or similar
  • High attention to detail with a focus on quality
  • Previous Customer Service experience
  • Available during business-critical operating hours 8am to 6pm
  • Previous experience taking inbound calls and making outbound calls to customers
  • Excellent communication skills

What you'll get in return
  • 3 month role that may extend
  • $33.43ph plus super
  • In exchange for your commitment, you will be offered extensive training. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career

LHS 297508 #2687989


Job Type
Banking & Financial Services
NSW, Western Sydney

Talk to a consultant

Talk to Lauren McKenna, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0281136484