NAB Operations Associate

Hays is proud to be supporting NAB in the recruitment of Operations Associates. Apply Now!

Your new company:
To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include, Excellence for Customers, Grow Together, Own It, Be Respectful.

Your new role:
In your new role as a Client Exits Associate, you will be working in a high-volume processing role to offboard clients’ accounts from the internal banking system whilst dealing with some products, services and funds related to the account. Your main responsibilities will include bit not be limited to:

  • Managing incoming client exits / account offboarding cases through end-to-end process that falls through your workflow tool
  • Working collaboratively with internal stakeholders and some customers to manage the process of exiting customer’s account from the system
  • Managing shared inbox, which includes reviewing and responding to escalation as appropriate
  • Ensuring compliance with legislations, policies, procedures and guidelines for the purpose of risk management

This role is a 6-month temporary assignment with a view of extension. The hourly rate is $40.01 + super with full-time hours across Monday to Friday between 7 AM – 6 PM (8 hours per day, flexible). This role is based at 700 Bourke Street, working hybrid model which includes 2 to 3 days from office. 3 weeks of comprehensive training will be provided and you will be working from office during training period.

What you'll need to succeed:
In order to be successful in this role you will have:
  • Previous Banking or Financial Services experience is preferred
  • Previous admin experience
  • High attention to detail
  • Ability to work in a fast-paced environment
  • Excellent attention to detail and problem-solving skills
  • Fast learner and accountable

What you'll get in return:
In exchange for your commitment, you will be offered extensive training. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.

What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to, or call us now.

LHS 297508 #2680672


Job Type
Banking & Financial Services
VIC, Melbourne CBD

Talk to a consultant

Talk to Shilpa Dhanothia, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 0396049541