Local Government Customer Service

Work for your local Council in this Customer Service role - Mon to Fri 8.30-4.30 Now until End of November +

Your new company
A local Government area located in Western Sydney. Providing multiple services to members of the public.

Your new role
This position is responsible for working as a member of the Customer Contact Centre Team to meet and improve customer and stakeholder service delivery and Respond to customer enquiries and requests in a professional and timely manner.
  • Responding to customer enquiries and requests in a professional and timely manner
  • Developing appropriate knowledge, skills and attitude to service customer inquiries to the point where 80% of all contacts can be addressed to the customer’s satisfaction without requiring escalation
  • Contribute to the team effort in continually improving processes, systems and customer experience to achieve Best Practice.
  • Using Council specific systems to administrate transactions on behalf of internal and external customers


What you'll need to succeed
  • Minimum 1-2 years Customer Service Experience in a Call Centre environment
  • Retail and/or cash handling experience
  • The ability to provide information to clients, communicate in the workplace and work effectively in a Contact Centre environment
  • The ability to work effectively with others to provide quality customer service, fulfill customer requests and create customer relationships
  • Strong organisational skills and the ability to prioritise own workload
  • Ability to operate a Windows operational server system software at a basic level and use Multiple Information Systems
  • Ability to work in the office in Parramatta, to be able to commence in August until end of November


What you'll get in return
You will wok for your local Council department, servicing members of the public. You will gain good public sector experience, be provided with training & support. The role will give you 35 hours per week Monday to Friday 8.30am-4.30pm, based in the Parramatta office and paying $29.59ph + super. This role is looking to commence by 22nd August until end of November, with a possibility to extend.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2686326

Summary

Job Type
Temporary
Industry
Government & Public Services
Location
NSW, Western Sydney
Specialism
Contact Centres
Ref:
2686326

Talk to a consultant

Talk to Lauren James, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0280626178

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