Your new company
A growing Managed Service Provider in Melbourne’s South-East requires an IT Onboarding Engineer for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and clearly defined career progression plans.

Your new role
In this exciting new role, you will be:

• Attending client sites to complete onboarding.
• Auditing systems and preparing documentation to hand over to the Service Desk team.
• Supporting a broad range of clients to resolve high level IT issues escalated from the Service Desk.
• Performing technical support of servers, network and hardware.
• Assisting with the delivery of infrastructure projects.
• Delivering a high level of customer service and communication.

What you'll need to succeed
To be successful in your application, you will need:

• Demonstrated experience of providing level 2 IT support.
• Proven experience in preparing technical documentation and onboarding new clients.
• Sound knowledge of Office 365, Windows Server, Microsoft Exchange, Active Directory and Network troubleshooting.
• Knowledge of ConnectWise, N-able and IT Glue is highly advantageous.
• Experience working within a Managed Service Provider or Consultancy.
• A tertiary education in Information Technology as well as Azure, Microsoft, ITIL and Cisco certifications are beneficial.
• A current driver’s license.

What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package + company car. This organisation prides itself on internal promotion and career development. Do not miss out!

What you need to do now
If you're interested in this role or know of someone that may be, please click ‘Apply Now’ or forward an updated CV to george.papadopoulos@hays.com.au.

LHS 297508 #2683899