Information Officer

5 month contract (potential for extension) - Parramatta / WFH - Government department - $350 per day + super
Your new company
This opportunity is available to join a reputable State Government Department on a full time temporary contract until December, 2022 (with potential for extension). Our client is looking for experienced Customer Service Officers to come in and hit the ground running assisting in high-volume inquiries from councils, other state entities and the general public.

Your new role
Within your new role as Information Officer, your duties will include:

  • Providing high-level customer service daily to the high volume of customers communicating via phone and email
  • Providing clear, correct and timely information whilst following up with emails and data entry to ensure all matters are resolved quickly
  • Working with third parties to assist customers, as the first point of contact for internal and external customers through effective and timely communication and reports
  • Working with multiple systems and internal databases

What you'll need to succeed
  • Previous experience working within a contact centre
  • Strong communication and customer service skills
  • You must be a confident multi-tasker and have a committed approach to customer satisfaction
  • Experience using Microsoft Office Word, Excel, Powerpoint, Outlook, Teams / Skype

What you'll get in return
On offer to you is a pay-rate of $350 per day + super. In return you will receive excellent working hours Monday to Friday working 8 hours a day during normal business hours. You will be joining a vibrant, supportive and friendly team environment on a temporary contract currently estimated until December 2022, with potential for extension. You will receive 2-3 months of extensive training. This role is Predominantly working from home with at least 1 day required attendance at the Parramatta based office.

What you need to do now
Submit your application using the Apply Now button. Within 24 hours of your application submission, you will receive an online form via SMS/Email which you should complete at your earliest convenience. Please note, this online form should take no longer than 5 minutes to complete and is required for your application to be considered.

LHS 297508 #2669128


Job Type
Government & Public Services
NSW, Western Sydney
Contact Centres

Talk to a consultant

Talk to Leonnie Smith, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0280626140