Your new company
A growing Managed Service Provider in Melbourne CBD requires 2x Helpdesk Support Officers to join its Managed Services team for permanent opportunities commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible work arrangements.

Your new role
In this exciting new role, you will be:

• Providing 1st and 2nd level IT support for clients.
• Supporting a broad range of clients to resolve IT issues within the Helpdesk.
• Performing technical support of servers, network and hardware.
• Assisting with the delivery of infrastructure projects.
• Delivering a high level of customer service and communication.

What you'll need to succeed
To be successful in your application, you will need:

• Demonstrated experience of providing level 1 & 2 IT support.
• Sound knowledge of Office 365, Windows Server, Microsoft Exchange, Active Directory and Network troubleshooting.
• Highly developed troubleshooting and problem-solving skills.
• Experience working within a Managed Service Provider is highly advantageous.
• A tertiary education in Information Technology as well as Azure, AWS, Microsoft, ITIL and Cisco certifications are beneficial.
• A current driver’s license and vehicle.

What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, alongside the availability to work from home 4+ days per week. This organisation prides itself on internal promotion and career development. Do not miss out!

What you need to do now
If you're interested in this role or know of someone that may be, please click ‘Apply Now’ or forward an updated CV to lukade.thinkhamsai@hays.com.au.

LHS 297508 #2672497