Field Service Engineer

Exciting opportunity for an experienced Field Service Engineer to join a leading technology business in Cairns

Your new company
Our client is a global leader in Technology, safeguarding people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defence, and security. They are currently seeking an enthusiastic and motivated Field Service Engineer to join their team in Cairns.

Your new role
As a Field Service Engineer you will be responsible for troubleshoots, services, installs (deploys) and repairs equipment at customer sites. Maintains Service Management System and Teams platform to properly initiate, organize and maintain all field service and job files until work is completed.

Duties & Responsibilities
  • Responsible for meeting daily service needs and driving customer satisfaction
  • Installs, repairs, and maintains equipment in the field; provides customer training as required
  • Document all inspections, maintenance, repair work and submits paperwork in a timely basis
  • Order, install, and return parts and manages repair parts cycle time
  • Participates in Service sales opportunities and assists with promoting and implementing revenue programs
  • Ensures that tools and test equipment are properly maintained and calibrated
  • Seeks to provide technical support to customers and other service professionals as required
  • Possesses a solid level of technical knowledge on the main company’s products in the region

What you'll need to succeed
You are self-sufficient, flexible, adaptable and have a strong work ethic. You demonstrate strong repair troubleshooting methodology and maintain at least an intermediate technical level of product knowledge. You are able to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Eagerness to be involved in special projects, some of high profile/value/complexity, and/or in direct support of applicable project lead, as assigned. Has a sound knowledge of business PC applications (MS Word, Excel & PowerPoint) and able to effectively use them to provide clear, concise information summaries as needed.

The following skills and qualifications will also lead to your success in this role:
  • Electrical/Electronics Engineering Degree or equivalent technical training/experience.
  • Experience involved in troubleshooting and field repair of electrical and electronic systems/equipment
  • You possess good communications skills and have a strong orientation for customer focus and teamwork. Must be willing & able to travel at short notice. Must be willing and able to be on-call as per the roster
  • Driver’s Licence
  • Ability to acquire and maintain relevant security clearance and industry related licenses
  • Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once
  • Excellent customer service skills and the ability to handle stressful situations
  • Self-motivated, reliable, and accountable individual
  • Self-starter, being able to work autonomously with minimal supervision

What you'll get in return
In return for your commitment, skills and experience:
  • Competitive Remuneration Package
  • Permanent Employment
  • Immediate Start
  • Opportunity to work with reputable company
  • Cairns Based

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2674502


Job Type
Technology & Internet Services
QLD, Cairns

Talk to a consultant

Talk to Jenna Dearman, the specialist consultant managing this position, located in Cairns
Level 2, Suite 64, 20 Lake St

Telephone: 0740492961

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