EXPORT CUSTOMER SERVICE COORDINATOR

Logistics supply chain export import customer service import

Your new company
A global organisation with more than 4000 employees worldwide, specialising in integrated shipping services. With clients across the world being serviced every day, the company has seen substantial growth. Their strategy as a global niche carrier offers distinctive advantages to customers worldwide. With efficient network that ensures stable, reliable services; operates in select trades, where it has a competitive advantage and where it can provide superior service. In these trades, This company is a significant player with a sizable market share. They make the most of their flexibility and creativity to provide premium services and solutions adapted to our customers' evolving needs. Their professionalism is built on decades of experience and skill, and a history as trailblazers in the container shipping business. With a proud, decades-long heritage, we are confident in our ability to maintain their position as a top industry performer dedicated to efficiency and profitability, as they continue to deliver exceptional service to their customers.

Your new role
  • Handle all general booking enquires for Export and SHIPPMENT concerns and Issue booking.
  • Handle rescheduling, Cancellations, delays and more.
  • Ensure all applicable cancellation/amendment fees are issued.
  • Scheduling includes vessels space & routings, customer allocation enquiries & assigning the depot for empty collection.
  • Follow ups and update through Email and calls
  • Respond to general applications on special cargo i.e. DG / OOG / RF / FLEXITANK for loading & discharging acceptance
  • Communicate with Capacity Team for space/allocation issues
  • Liaise with Logistics team for equipment arrangement.
  • (e.g. Container nomination, reefer pre-set temperature, food grade, early collection & exchange/return of empty container)
  • Promote and support the e-commerce products to customers

What you'll need to succeed
Ideal candidates will have strong experience within Customer Service, ideally phone based i.e. Within a contact centre experience and through this will have developed fantastic communication and problem solving skills. You will be a team player, be able to work under pressure and be customer oriented.
  • Experience within Call Centre or Contact centre
  • Administrative skills are Idea
  • Strong phone and computer skills
  • MUST HAVE Shipping, Export/ Import Experience
  • Able to commute to the CBD

What you'll get in return
We are hiring multiple roles. Working Monday to Friday, 8-5 in the CBD office. You will received full training and support in order for you to be successful, working for a global brand and joining during a period of growth. Your salary will range between $70,000-75,000 + super dependant on experience. You have the potential to join asap and will have career progression opportunities.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2686708

Summary

Job Type
Permanent
Industry
Telecoms
Location
NSW, Sydney CBD
Specialism
Contact Centres
Ref:
2686708

Talk to a consultant

Talk to Lawrence Kini, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0290488972

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