Customer Solution Specialist

CUSTOMER SERVICE ROLE IN A BIG4BANK, CBD LOCATION WITH WFH FLEXIBILITY. PAYING $67K + SUPER.
Your new company
Joining one of Australia's Big4Banks you are guaranteed a world of opportunity, learning and development. With fantastic support networks and unparalleled guidance from the wider team, this is a great opportunity to enter the world of banking and finance.

Your new role
In your role as a Customer Solution Specialist is to retain and increase loyalty of customers. Deliver on customer promises by adopting a positive relationship-based, customer centric approach that demonstrates passion for resolving customer enquiries, complaints and concerns using both reactive and proactive retention methods. Identifies root cause of customer cancellation requests and/or complaints and delivers solutions in line with general advice that are relevant to the customer’s expectations.

What you'll need to succeed
  • Previous customer retention and Contact Centre experience is desired
  • Previous tele-sales experience (not essential)
  • Financial services or general insurance experience within a call centre environment (preferred)
  • Excellent written and verbal communication skills (preferred)
  • The ability to build rapport, utilise negotiation and objection handling skills in customer interactions in order to retain at risk customers. (preferred)
  • Proven experience in fast pasted working environments, preferably in sales, complaints or resolution teams (preferred).

What you'll get in return
Fantastic growth, development and training opportunities that stem across the whole bank. Great leadership team who value and listen to where you want to progress to from the very start of your contract
Predominantly WFH (only coming to the office once or twice a month) with all WFH equipment supplied
Opportunity to kick-start your career in one of Australia's biggest bank!

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charley.martin@hays.com.au

LHS 297508 #2669062

Summary

Job Type
Permanent
Industry
Banking & Financial Services
Location
NSW, Sydney CBD
Specialism
Banking
Ref:
2669062

Talk to a consultant

Talk to Charley Martin, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0290496905

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