Customer Service

6 Months Temporary Engagement | $35 an hour | Working from Office
Commencing September 2022, start your journey working for a large national organisation delivering consumer and commercial credit receivable solutions for their clients are seeking multiple Collection Officers to join them on a temporary basis both full time and part time.
In this role, you will be responsible for managing a diverse range of debtors and in return you’ll be provided with training and ongoing support in a collaborative team environment and much more.

Key responsibilities in the role include:
  • Negotiating payments of outstanding debts and arranging full payment or suitable payment plans in a respectful manner
  • Making accurate file notes and updating database
  • Handle inbound and outbound calls
  • Adhere to Privacy Act, ACCC and Legislative requirements
  • Adhere to internal policy, system processes and external regulatory requirements

To be successful in this role you will need to demonstrate:
  • High level of customer service
  • Ability to always remain professional, respectful, and cooperative
  • Strong negotiation skills & problem-solving skills
  • Previous call centre experience is desirable but not essential
  • A team player with a willingness to learn and empathy for those experiencing financial hardship
  • Professional telephone manner with outstanding communication skills
  • Comfortable working independently as well as within a team
  • Australian Citizen and Fully vaccinated

What you will get in return
  • 3 weeks of paid full-time classroom training
  • Ongoing support and career development
  • Be part of a people-focused culture that celebrates achievements big and small

If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, via our secure portal or contact Cedar Boyd at to discuss more in detail.

LHS 297508 #2682897


Retail & Consumer Goods
VIC, Melbourne CBD
Contact Centres


この求人は Cedar Boyd, が担当しております。お気軽にご相談ください。, オフィス: Melbourne
Level 21, 360 Collins Street

Tel.: 0396049667

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