Commencing September 2022, start your journey working for a large national organisation delivering consumer and commercial credit receivable solutions for their clients are seeking multiple Collection Officers to join them on a temporary basis both full time and part time.
In this role, you will be responsible for managing a diverse range of debtors and in return you’ll be provided with training and ongoing support in a collaborative team environment and much more.

Key responsibilities in the role include:

• Negotiating payments of outstanding debts and arranging full payment or suitable payment plans in a respectful manner
• Making accurate file notes and updating database
• Handle inbound and outbound calls
• Adhere to Privacy Act, ACCC and Legislative requirements
• Adhere to internal policy, system processes and external regulatory requirements

To be successful in this role you will need to demonstrate:

• High level of customer service
• Ability to always remain professional, respectful, and cooperative
• Strong negotiation skills & problem-solving skills
• Previous call centre experience is desirable but not essential
• A team player with a willingness to learn and empathy for those experiencing financial hardship
• Professional telephone manner with outstanding communication skills
• Comfortable working independently as well as within a team
• Australian Citizen and Fully vaccinated

What you will get in return

• 3 weeks of paid full-time classroom training
• Ongoing support and career development
• Be part of a people-focused culture that celebrates achievements big and small

If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, via our secure portal or contact Cedar Boyd at cedar.boyd@hays.com.au to discuss more in detail.


LHS 297508 #2682897