Customer Service Representative x 4 - Newcastle CBD

Multiple roles available within a customer centric government agency located in Newcastle CBD.
Start Date: 25/07/2022
End Date: 31/10/2022 – potential for extension
Pay Rate: $32.16 per hour + super
Hours: 35 hours per week, Monday to Friday.
Location: Newcastle CBD - potential to WFH after training

Your new company
Our client is a well-known Government agency who deliver essential services to the people of NSW. They pride themselves on delivering a positive customer experience. The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays.

Your new role
Your day-to-day responsibilities are not limited to:
• Receiving inbound calls and enquiries
• Assisting customers with workers insurance policies
• Setting up and amending policies
• Discussing payment arrangements
• Working with an established team

What you'll need to succeed
• Strong customer service and computer/technology skills
• Proficient in Microsoft Office Suite
• Ability to manage high volume based work
• Prioritise workload in a busy environment
• Great problem-solving skills
• Previous contact centre & customer service experience within an office environment is preferred
• High speed internet connection
• Mobile phone with adequate reception coverage
• Valid Police Check
• Covid Vaccination policy in place

What you need to do now
If this sounds like something of interest, hit “APPLY NOW”, alternatively call Michelle Mansour on 02 4032 8669 for a confidential discussion.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. OR if you know someone who is interested in a role like this, please send them this link.

LHS 297508 #2675941


Job Type
Government & Public Services
NSW, Newcastle
Contact Centres

Talk to a consultant

Talk to Michelle Mansour, the specialist consultant managing this position, located in Newcastle
Suite 301A, Level 3, 251 Wharf Road

Telephone: +61240328669

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