Your new company

Join and be an integral part of one of the rapidly growing organizations located in the heart of Sydney. They are an IT services company offering intelligent Managed IT services & support solutions to small, medium and corporate businesses in a wide range of industry sectors. If you are looking to be part of the organization which considers its employees as its true assets and provides ample of opportunities for growth and enriched working environment, then this is the place to be. They are currently looking for an agile, well presented, people-oriented Customer service representative who has experience in maintaining relationship with key stakeholders. This role will be the first point of contact for all customers who require assistance in recovering their data. The primary purpose of this role will be to deliver a prompt and positive customer service to a high professional standard.

Your new role

As a Customer Service Representative you would be responsible for:

• Providing a single point of contact for B2C and B2B clients for Data Recovery jobs
• Managing and coordinating the entire lifecycle of each Data Recovery job
• In person and telephone communication with organisation’s Data Recovery Clients local and interstate
• Physically meeting and greeting customers or guests attending office
• Quoting and invoicing customers using Xero
• Following up on all quotes and invoices with customers
• Following up on all customer feedback and reviews
• Coordinating courier services and dispatching jobs
• Coordinating internal office supplies / stocks
• Provide daily and weekly reports
• Sourcing hardware and software from various distributors, vendors and marketplaces
• Demonstrate basic technical knowledge of computing and media devices (Mobile phones, hard drives, computers, tablets, network storage devices)
• Researching new technology as required or instructed by management
• Provide support to the sales executives and senior management group
• Work effectively as a member of the TND sales and customer service team
• Provide feedback to management to derive new offerings and initiatives
• Work with internal sales team to create new and relevant marketing initiatives
• Assist in the growth of the organisation’s Data Recovery division
• Other sundry duties as directed by direct manager or senior management group

What you'll need to succeed

• Excellent communication and relationship building skills

• Experience in Account / Sales roles
• Customer service experience desirable
• Well-developed time management skills, the ability to cope under the pressure of deadlines and multitasking
• Self-Starter; Organised; Problem-Solver; Detail-Oriented
• Solution delivery and commercial acumen

What you'll get in return

• Experience in Account / Sales roles
• Customer service experience desirable
• Excellent communication and relationship building skill
• Well-developed time management skills, the ability to cope under the pressure of deadlines and multitasking
• Solution delivery and commercial acumen

What you need to do now

• An attractive remuneration:70-80k plus super
• Inclusive, diverse and collaborative work environment

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Parul Singh
Parul.singh@hays.com.au
+61288601653

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2669993