Customer Service Operator

Government Call Centre role, Parramatta, $230 - $310 per day + super
Your new company
This reputable government organisation based in Parramatta is seeking multiple Call Centre Operators to join and support their services.

Your new role
In your new role as a Call Centre Operator, your function will be to answer inbound calls from members of the public. Your day to day duties will include:

  • Answering a high volume of escalated inbound calls/emails and effectively providing resolution, guidance and high-level customer service
  • Receive and process concession applications, correcting anomalies and processing of chargebacks in line with business rules and policies.
  • Assisting members of the public professionally and empathetically, while maintaining security and privacy requirements
  • While on the phone you will simultaneously be navigating multiple systems at once
  • Maintaining call records and databases to ensure information is up to date

What you'll need to succeed
  • Be highly empathetic and resilience, with strong written and verbal communication skills
  • Have customer service or call centre experience
  • Be tech-savvy and confident navigating between multiple systems at a time, as well as competency with the Microsoft Office suite
  • Be proactive and positive, with a strong ability to troubleshoot issues independently

What you'll get in return
On offer to you is a call centre position assisting a reputable government department on a 6-month assignment at a pay range of $230 - $310 per hour + super. In return you will be working full time normal business hours Monday – Friday. You will be working in a supportive team in their Parramatta -based location. The contract is looking to start ASAP and is currently estimated for a 6-month period with potential for extension.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to leonnie.smith@hays.com.au

LHS 297508 #2672772

Summary

Job Type
Temporary
Industry
Government & Public Services
Location
NSW, Western Sydney
Specialism
Contact Centres
Ref:
2672772

Talk to a consultant

Talk to Leonnie Smith, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0280626140

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