Customer Service Officer

Want to work for one of Australia's largest independent logistics services company's?


Your new company
This reputable and well-known Australian company has been providing high level of expertise and helping customers and carriers reduce costs and increase efficiencies for over 25 years. Due to a recent period of rapid growth they are now looking for customer service officer to join their team.

Your new role
Provide an outstanding customer experience over the phone and via email for your dedicated customers by facilitating their freight and logistic needs
Organise bookings and provide regular updates to your customers
Proactively monitor freight movements
Investigate issues and promptly escalate and collaborate with the Customer Service Management and Account Management team to proactively resolve freight issues
Dealing with a range of customers, carriers and key stakeholders, this fast-paced role combines inbound and outbound calls as well as significant email communication
Proactive reporting provided to customers

What you’ll need to succeed
Prior experience in the Transport/ Logistics industry is strongly preferred
Excellent communication skills and the ability to build trusted relationships with customers
Excellent phone manner
Passion for Customer Service Problem solver / Solution focused
Strong Team Player
Excellent time management and organisational skills
Intermediate MS Office suite skills
Salesforce experience desirable
You must have the ability to work on a rotational roster between 8.00am and 6.00pm, Monday to Friday

What you’ll get in return
Competitive Salary
Opportunities for training and development
Great team environment
Onsite parking
A Full-time permanent position

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Kelly.Daines@Hays.com.au

LHS 297508 #2682983

Summary

Job Type
Permanent
Industry
Supply Chain & Logistics
Location
VIC, Northern Melbourne
Specialism
Contact Centres
Ref:
2682983

Talk to a consultant

Talk to Kelly Daines, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 0400576966

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