Customer Service Officer

Full-time Permanent opportunity| A Fun and Dynamic Work Environment | Amazing Staff Benefits

Your new company
This dynamic & fun privately owned wine distributor services both on and off the premise market. Their main focuses being on fine wine and delivering exceptional customer service. Many offices throughout Australia & New Zealand employing upwards of 200 staff nationally

Your new role
In this role you’ll be responsible for being the main point of contact for customers, building relationships both internal and external with stakeholders as you’ll be the key to ensure customers are well looked after.

Key Duties & Responsibilities will include
  • Accurately processing of all orders and credits
  • Answering calls
  • Updating and maintain customer accounts
  • Troubleshooting of external and internal customer issues
  • Booking couriers

What you'll need to succeed
  • Being able to work in a fast paced & high-pressure role
  • Great Customer Service skills (Hospitality & Retail experience preferred)
  • Microsoft Office skills (Excel & Outlook)
  • Understanding of wine

What you'll get in return
This is a permanent role working with a great team, close to Melbourne CBD. An opportunity to work weekend free. Working a rotating shift pattern with a competitive salary.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to aimee.walsh@hays.com.au or call us now on 03 9604 9520. I also have additional Customer Service roles on so please get in touch if you think this role isn't quite what you're looking for.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2685830

Summary

Job Type
Permanent
Industry
Travel, Hospitality, Leisure & Tourism
Location
VIC, Melbourne CBD
Specialism
Contact Centres
Ref:
2685830

Talk to a consultant

Talk to Aimee Walsh, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 96049520