Customer Service Officer

Customer Service Officer
Your new company
Work for a global leader in English language testing for healthcare professionals. Seeking a customer service officer to deliver exceptional, professional and high-quality customer experiences to all customers.

Your new role
  • Deliver high-quality and professional customer service at all points of contact to stakeholders, and members of the public.
  • Collating necessary documents to effectively liaise with other team members and obtain relevant information towards outcome for complaints and other candidate cases.
  • Providing feedback to management on improvement of customer service policies, procedures and SLA’s.
  • Ensure policy, procedures for candidate administration are handled and recorders.
  • Identify areas in policies, procedures and processes that need improvement and make recommendations based on these.

What you'll need to succeed
  • Proficient in Microsoft Excel, confident creating pivot tables, macros and data entry.
  • Excellent communication skills, both verbal and non-verbal.
  • Excellent interpersonal skills and superior customer service skills.
  • Ability to multi-task and work to tight deadlines
  • High attention to detail and ability to work autonomously when required.
  • Previous experience working in Customer Service Officer role.
  • Experience handling difficult situations, with the ability to remain calm under pressure.

What you'll get in return
You will have the opportunity toy work alongside a dynamic, welcoming and fast paced team with ongoing support. You will learn a range of new skills and build upon existing experience. With this you will receive a competitive salary plus superannuation on a temporary 6-month contract with WFH flexibility.

What you need to do now
If you are confident within your experience, please click on the 'APPLY NOW' link to send your updated resume to Estelle King at Hays. Any queries call (03) 8562 4209 or email Please note, only successful candidates will be contacted.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

LHS 297508 #2685748


Job Type
Education & Training
VIC, Melbourne CBD
Office Support

Talk to a consultant

Talk to Estelle King, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 0385624209

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