Customer Service Officer

Located in Port Melbourne | Temp Position | Potential to go perm

Your new company
A chance to work for a global manufacturer and marketer of precision instruments within laboratory, industrial and food retailing applications, with a worldwide presence spanning more than 100 countries they serve global customers with one of the largest sales and service networks in their industry.

Your new role
You’ll be interacting extensively with customers in an incoming call centre environment. Managing customer requests with phones being a priority in addition to Email. You’ll be serving as a liaison between the customer, the Scheduling & Dispatching team and other service business functions to achieve exceptional results.

Key Duties & Responsibilities will include
  • Providing highest level of customer support by answering incoming calls & emails
  • Logging new customer enquiries in the SMS
  • Ensuring SMS is managed effectively and efficiently
  • Record feedback from customers to further improve the customer services
  • Identify and escalate issues
  • Use of SAP

What you'll need to succeed
  • Prior contact centre experience preferably in a technical environment
  • Great Customer Service skills
  • Microsoft Office skills (Excel & Outlook)
  • Knowledge/experience with SalesForce and simPRO is preferred.

What you'll get in return
This temp opportunity with potential to go perm, working with fantastic team, located in Port Melbourne with free car parking. No weekend work and working 08:30-16:00 Monday-Friday.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to marc.howey@hays.com.au or call us now on 03 9604 9646. I also have additional Customer Service roles on so please get in touch if you think this role isn't quite what you're looking for.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2685147

Summary

Job Type
Temporary
Industry
Manufacturing & Production
Location
VIC, Melbourne CBD
Specialism
Contact Centres
Ref:
2685147

Talk to a consultant

Talk to Marc Howey, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 0396049646

Similar jobs to Customer Service Officer

  • Inbound Customer Service Officer

    Multiple Vacancies | 8AM - 8PM Mon - Fri - no weekends! | August and September start | Great Team Culture
    VIC, Melbourne CBD
  • Customer Service Officer

    LOCAL GOVERNMENT ROLE | CUSTOMER SERVICE OFFICER | ST KILDA LOCATION
    VIC, Melbourne CBD
  • Customer Service Officer

    Customer Service Officer
    VIC, Melbourne CBD
  • Customer Service Officer

    Full-time Permanent opportunity| A Fun and Dynamic Work Environment | Amazing Staff Benefits
    VIC, Melbourne CBD
  • Customer Service Officer

    Temp & Perm Roles | WFH and Melbourne CBD | Interviewing Now for August Intake! Looking for a career change?
    VIC, Melbourne CBD