Customer Service Officer

Customer Service | Temporary Position | $35 per hour plus super | Full time and part time opportunities
Your new company
A large national organisation delivering consumer and commercial credit receivable solutions for their clients are seeking multiple Collection Officers to join them on a temporary basis both full time and part time. Commencing 1st of August 2022, you must be available to work across a rotating roster from 8am to 6pm from Monday to Friday.

Your new role
In this role, you will be responsible for managing a diverse range of debtors and in return you’ll be provided with training and ongoing support in a collaborative team environment and much more.

Key responsibilities include:
  • Negotiating payments of outstanding debts and arranging full payment or suitable payment plans in a respectful manner
  • Making accurate file notes and updating database
  • Handling inbound and outbound calls
  • Adhering to Privacy Act, ACCC and Legislative requirements
  • Adhering to internal policy, system processes and external regulatory requirements

What you'll need to succeed
  • High level of customer service
  • Ability to always remain professional, respectful, and cooperative
  • Strong negotiation skills & problem-solving skills
  • Previous call centre experience is desirable but not essential
  • A team player with a willingness to learn and empathy for those experiencing financial hardship
  • Professional telephone manner with outstanding communication skills
  • Comfortable working independently as well as within a team
  • Australian Citizen and must be vaccinated

What you'll get in return
  • 3 weeks of paid full-time classroom training
  • Ongoing support and career development
  • Be part of a people-focused culture that celebrates achievements big and small

What you need to do now
If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, via our secure portal or contact Katherine Montoya at katherine.montoya@hays.com.au to discuss more in detail.

LHS 297508 #2680880

Summary

Job Type
Temporary
Industry
Banking & Financial Services
Location
VIC, Melbourne CBD
Specialism
Contact Centres
Ref:
2680880

Talk to a consultant

Talk to Katherine Montoya, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 0396049670

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