Customer Service Officer

Entry level | Temporary & Permanent Position | Docklands Location

Your new company
Work for a renowned financial organisation that services the fourth largest pension pool in the world and a leader in their field known for innovation and a high level of service delivery. If you’re a people person, have an interest in Financial Services and you enjoy a challenge, this could be the position for you! For career hungry people, you can expect career advancement and a variety of directions you can go in, there is no cap on where you can go here and you’ll be working in a hugely supportive environment.

Your new role
You will be the first point of contact for your customers (members, retirees, employers and financial planners) being a subject matter expert fielding a range of superannuation enquiries, all the while exceeding customers’ expectations.
  • Providing efficient and effective query resolutions by anticipating member needs
  • Taking ownership for first call resolution and complex queries
  • Interpret complex matters and translate information to members
  • Achievement of all Key Performance Indicators (KPI’s)
  • Demonstrating willingness to increase your Superannuation knowledge

What you'll need to succeed
  • Able to work on a rotating roster of 8am – 8pm Monday to Friday
  • Be a natural communicator over the phone while looking for the right information
  • Able to work in a highly structured environment with KPI's and targets
  • Investigation and ownership of complex member queries
  • Ideally have contact centre experience but not essential


What you'll get in return
  • A friendly, supportive, and collaborative team environment with great energy
  • Permanent Position
  • An initial 3-week training class involving live call simulators
  • A diverse and inclusive culture supporting national events- Mother’s Day Classic, Harmony Day, Cancer Council Biggest Morning Tea and more
  • Exciting end of year themed celebrations


What you need to do now
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to daniel.stephenson@hays.com.au
Once you have applied then please complete the online assessment via the below link on a laptop or a computer.

Assessment: https://talentcentral.au.shl.com/player/link/f754bc2e958943a8bd4e3425265fdb0a

PLEASE NOTE: ONLY CANDIDATES WHO HAVE SUCCESSFULLY COMPLETED THE ASSESSMENT WILL BE CONTACTED.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2677853

Summary

Job Type
Permanent
Industry
Banking & Financial Services
Location
VIC, Melbourne CBD
Specialism
Contact Centres
Ref:
2677853

Talk to a consultant

Talk to Daniel Stephenson, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 0396049659

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