Customer Service Officer

Customer Service | International Company | Competitive salary package

Your new company
This International company is a leader in several industries, their recovery service team is looking for multiple people with call centre or retail experience to join their team. Your new office will be located in in the Eastern Suburbs of Melbourne. If you’re a people person, have an interest in Financial Services and you enjoy a challenge, this could be the position for you! For career hungry people, you can expect career advancement and a variety of directions you can go in, there is no cap on where you can go here and you’ll be working in a hugely supportive environment

Your new role
  • Engage with your customers to provide answers about their car loans and Insurance over the phone
  • Retain Customers by connecting them to their local dealership
  • Be the first point of call for their customers with any queries or issues
  • Accurately input information and data
  • Co-ordinate payment arrangements where necessary
  • Show an Understanding of all compliance requirements when dealing with Customers
  • Be an agile employee and demonstrate flexibility to assist in other areas of the business if required
  • Contribute towards changes to improve the business.


What you'll need to succeed
  • Customer service experience and a passion for working with people
  • Able to work on a rotating roster of 8am – 8pm Monday to Friday
  • Be a natural communicator over the phone while looking for the right information
  • Able to work in a highly structured environment with KPI's and targets
  • Investigation and ownership of complex member queries
  • Ideally have contact centre experience but not essential
  • Have excellent computer skills
  • You will need to be able to drive and have access to a ca

What you'll get in return
  • Competitive salary package
  • Secure, free parking onsite
  • Collaborative team environment
  • Industry renown training
  • Fantastic leadership and management team
  • Rotating Roster 8am-8pm with work from home flexibility after a 7-week training onsite.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2674035

Summary

Job Type
Permanent
Industry
Banking & Financial Services
Location
VIC, Melbourne CBD
Specialism
Contact Centres
Ref:
2674035

Talk to a consultant

Talk to Marc Howey, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 0396049646