Customer Service Officer

CUSTOMER SERVICE OFFICER | INTERNATIONAL COMPANY | COMPETITIVE SALARY PACKAGE
Your new company

This International company is a leader in several industries, their recovery service team is looking for multiple people with call centre or retail experience to join their team. Your new office will be located in in the Eastern Suburbs of Melbourne. If you’re a people person, have an interest in Financial Services and you enjoy a challenge, this could be the position for you!

Your new role

  • Engage with your customers to provide answers about their car loans and Insurance over the phone
  • Retain Customers by connecting them to their local dealership
  • Be the first point of call for their customers with any queries or issues
  • Accurately input information and data
  • Co-ordinate payment arrangements where necessary
  • Show an Understanding of all compliance requirements when dealing with Customers
  • Be an agile employee and demonstrate flexibility to assist in other areas of the business if required
  • Contribute towards changes to improve the business.

What you'll need to succeed

  • Customer service experience and a passion for working with people
  • Able to work on a rotating roster of 8am – 8pm Monday to Friday
  • Be a natural communicator over the phone while looking for the right information
  • Able to work in a highly structured environment with KPI's and targets
  • Ideally have contact centre experience but not essential
  • Have excellent computer skills
  • You will need to be able to drive and have access to a car

What you'll get in return

  • Competitive salary package
  • Secure, free parking onsite
  • Collaborative team environment
  • Industry renown training
  • Fantastic leadership and management team
  • Rotating Roster 8am-8pm with work from home flexibility after a 7-week training onsite.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email an updated copy of your resume to Hannah.nellist@hays.com.au

LHS 297508 #2676130

Summary

Job Type
Permanent
Industry
Government & Public Services
Location
VIC, East Gippsland
Specialism
Contact Centres
Ref:
2676130

Talk to a consultant

Talk to Hannah Nellist, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 0390952293

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