Customer Service Officer

Permanent role with market leading insurance company - HYBRID – Parramatta

Your new company
This is an exciting opportunity to join one of Australia’s leading insurance group in a permanent opportunity as a Motor Claims Consultant. In this role you be working in high performing team to effectively lodge and manage claims for customers. This role will be mostly work from home but will be based in the Parramatta office. This organisation prides themselves on their unique culture, interactive training, and employee benefits. The below shifts are available 7:15am – 8:00pm on an Open Availability roster:

  • Tuesday -Saturday (Weekend Loading)
  • Sunday – Tuesday (Weekend Loading)
  • Monday -Friday

Your new role
  • Deliver exceptional customer service while meeting policy requirements.
  • Working towards KPI’s and providing the best outcomes for your customers.
  • Answering calls and providing support in each customer and responses within agreed timeframes.
  • Ensure accurate records of claims and effectively manage compliance.
  • Liaise with various internal and external timeframes in regard to claims.
  • You will always demonstrate a customer centric towards customers to ensure a seamless experience.


What you'll need to succeed
  • Previous experience managing claims not mandatory but desirable
  • A solid understanding and passion for the insurance industry.
  • Well-developed interpersonal skills and clear and professional communicator
  • Displays a drive for results and are outcome focused
  • Ability to prioritise and manage time effectively.
  • Highly motivated, reliable, and demonstrated decision-making skills.
  • Must be able to attend 5 weeks of training Monday – Friday before roster begins


What you'll get in return
  • Permanent position with extensive employee benefits
  • Full training and supportive environment, even through working from home
  • Hybrid role – Mostly work from home but based in Parramatta office
  • Amazing, supportive culture
  • Rewards and Recognition Program


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to haley.zsolt@hays.com.au.

LHS 297508 #2680800

Summary

Job Type
Permanent
Industry
Insurance
Location
NSW, Western Sydney
Specialism
Contact Centres
Ref:
2680800

Talk to a consultant

Talk to Haley Zsolt, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 82269616

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