Customer Service Coordinator

Amazing opportunity working directly with customers with a fast growing company in the automotive industry
Your New Company
Is one Australia’s largest tyre, automotive service and repair businesses. Due to a restructure and plans to grow the business they are seeking an outstanding Customer Service Officer to join their complaints team.

Your Role
You will be responsible for the customer journey throughout the claims and complaints process, this will include:
  • Management of all Customer Feedback & Property Damage Claims
  • Collect and record information during customer interactions
  • Take ownership of resolving customer enquiries and claims
  • Communication of all customer feedback, negative and positive to Operations and any other relevant parties
  • Manage payment requests and reimbursements as appropriate and record details of all transactions
  • Social Media – Customer Interaction
  • Respond appropriately to all customer interaction on social media channels and other platforms, including but not limited to Google Reviews, Facebook and product review

What you will need to succeed
  • Outstanding customer service
  • Ability to self-manage and undertake tasks with minimal direction
  • Complaints experience ideally
  • Experience working with in a retail organisation
  • Deals well under pressure
  • High attention to detail

What you get in return
  • Attractive salary $70,000 + Super
  • Career progression
  • Working for an amazing company with outstanding management
  • CBD location and flexibility to work from home

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, Via Harley.lau@hays.com.au


LHS 297508 #2671444

Summary

Job Type
Permanent
Industry
Automotive
Location
VIC, Eastern Melbourne
Specialism
Contact Centres
Pay
$70000 + super
Ref:
2671444

Talk to a consultant

Talk to Harley Lau, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 96049657

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