CUSTOMER SERVICE ASSOCIATE

Nabtrades – Nab’s online investing platform – is your total wealth solution. temp-perm start asap, hybrid
Your new company
Nabtrades – Nab’s online investing platform – is your total wealth solution. Nab are a market leader in financial services and they are currently seeking several client services representatives to support some of their specialised investment products. Recently rated the best customer service of the big 4, this is a fantastic opportunity to join a high performing growing team.

Your new role
You will be working in a busy, all-hands-on-deck environment, providing a thorough customer service experience and effectively managing any customer account queries, technical website queries and market related queries: including product enquiries across nabtrade products, and tradeable instrument including Cash, Equities and warrants across global exchanges. You will identify faults and trends and escalate those to management as required. You will have a proactive approach to problem solving, a helpful, friendly manner and be someone who genuinely likes being on the phone.

What you’ll need to succeed
We are ideally looking for candidates who have experience working within contact centre or client services environment, ideally within banking, finance or investments background. Graduates will also be considered. String written and verbal communication skills as well as professionalism are a must to fulfil the requirement of the job. Hays recognises the value of a diverse and skilled workforce. Our people, our clients and candidates come from a wide range of cultures and backgrounds. We know from experience that a diverse workforce made up of different outlooks and contrasting experiences positively influences creativity and performance, ultimately improving results. We are committed to leveraging the diverse background, contributions and perspectives of our people to provide excellent customer service to an equally diverse community.

What you'll get in return
$32.69ph plus super plus loadings
Grow your career in a big 4
Hybrid working

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to hannah.faithfull@hays.co.au
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2618185

Summary

Job Type
Temporary
Industry
Banking & Financial Services
Location
NSW, Sydney CBD
Specialism
Banking
Ref:
2618185

Talk to a consultant

Talk to Hannah Faithfull, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0282269832

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