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Customer Service

Amazing opportunity working directly with customers with a fast growing company in the automotive industry

Your Role
You will be responsible for the customer journey throughout the claims and complaints process, this will include:
  • Management of all Customer Feedback & Property Damage Claims
  • Collect and record information during customer interactions
  • Take ownership of resolving customer enquiries and claims
  • Communication of all customer feedback, negative and positive to Operations and any other relevant parties
  • Manage payment requests and reimbursements as appropriate and record details of all transactions
  • Social Media – Customer Interaction
  • Respond appropriately to all customer interaction on social media channels and other platforms, including but not limited to Google Reviews, Facebook and product review

What you will need to succeed
  • Outstanding customer service
  • Ability to self-manage and undertake tasks with minimal direction
  • Complaints experience ideally
  • Experience working with in a retail organisation
  • Deals well under pressure
  • High attention to detail

What you get in return
  • Attractive salary $70,000 + Super
  • Career progression
  • Working for an amazing company with outstanding management
  • CBD location and flexibility to work from home

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, Via aimee.walsh@hays.com.au

LHS 297508 #2672040

Summary

Job Type
Permanent
Industry
Automotive
Location
VIC, Eastern Melbourne
Specialism
Contact Centres
Ref:
2672040

Talk to a consultant

Talk to Aimee Walsh, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 96049520

Recommended Courses

Communicating Under Pressure Module15 minutes
Customer Service45 minutes

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