Customer Optimisation Business Analyst

9-month contract (view to extend) | Hybrid work arrangements (office in South Yarra) | Attractive daily rate

Your new company
You will be working in a large-scale utility’s organisation based in Melbourne CBD where they develop and grow careers and working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development.

Your new role
  • Key contributor to our unplanned outage management program of work to improve the way we manage and communicate unplanned outage information to customers.
  • Analyse and model data and processes to generate insights (issues/opportunities) and recommend business process improvement opportunities to deliver against project objectives
  • Articulate overarching business objectives, process, and business requirements (functional and non-functional) for projects(s) within a functional area / business unit
  • Contribute to identification of project business benefits by measuring process improvements (e.g., timing) or other cost/benefit analysis
  • Support the various piloting efforts performed throughout the project (e.g., process pilots, technical testing)
  • Contribute to development of business policy and procedures and/or training material to ensure successful implementation of program or business change
  • Preparing and presenting written reports (e.g., business requirements specifications, project communications and updates)
  • Identify and build strong relationships with key customers / stakeholders across different locations, levels (management & end users) and business functions to solicit requirements
  • Working within a team to deliver project outcomes
  • Excellent communication (written and oral), negotiation, consulting, facilitation, and presentation skills
  • Analysing business user issues and critical complaints and facilitating key stakeholder agreement
  • Business process validation & documentation related to our Unplanned Outage program of work.
  • Coordination between SMEs with limited availability and the delivery team.
  • Defining acceptance criteria and documenting in jira.
  • Facilitation and coordination of team members to complete User Acceptance Testing across the project and business user teams and review to ensure alignment of delivery with acceptance criteria.
  • Participation in program ceremonies (e.g., Backlog Grooming, Sprint Planning, Stand Ups, Sprint Playbacks and Showcases

What you'll need to succeed
  • A customer-centric attitude and the unreserved desire to encourage customer dedication.
  • Experience supporting customer facing operational teams and processes are desirable.
  • Salesforce (including Marketing Cloud) experience desirable
  • Experience analysing existing problems, problem solving and presenting options to management for informed decision making.
  • Experience in similar role in Consulting or Energy Sector
  • Demonstrated ability to develop relationships and lead initiatives to successfully deliver business outcomes
  • High level of consulting, influencing interpersonal and communication skills and driven to achieve results
  • Strong analytical lateral thinker and to be able to think outside the square
  • Ability to take ownership of tasks as allocated, to see them to delivery
  • Excellent written and verbal communications
  • Excellent stakeholder management and reporting skills
  • Demonstrated commercial and business focus
  • Proven ability to proactively identify, resolve and (where appropriate) escalate issues
  • Continuous improvement / lean six sigma experience
  • Agile delivery experience
  • Human Centred Design / Service Design experience desirable

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2687192


Job Type
Technology & Internet Services
VIC, Melbourne CBD
Projects & Change Management

Talk to a consultant

Talk to Tamara Chisholm, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 0396049533

Similar jobs to Customer Optimisation Business Analyst

  • Salesforce Business Analyst

    Salesforce, CMS, Government, Senior Business Analyst
    VIC, Melbourne CBD
  • Senior Business Analyst

    Excellent Opportunity for Senior Business Analyst || Vic Gov || Long term contract
    VIC, Melbourne CBD
  • Functional Lead - Telecommunications

    Functional Lead – Teleco background is a must and great understanding of tech in development and testing
    VIC, Melbourne CBD
  • Salesforce Business Analyst

    Hays is assisting our client in looking for smart and talented Salesforce Designers in Melbourne. Apply now!
    VIC, Melbourne CBD
  • Business Readiness Consultant

    Hybrid Role I CBD location I ASAP START I Private Health and Insurance Industry I Great Salary I Great Company
    VIC, Melbourne CBD