Customer Experience Consultant

Customer Experience Consultant - FMCG. WFH/Office. Woolloomooloo. Mon-Fri, office hours. $30 ph + super

Your new company

Be part of a vibrant, exciting team within a global FMCG company whose products are the most recognisable across Australia and New Zealand. You will be working in their modern office in Woolloomooloo which overlooks the harbour. They are looking for a great customer service candidate who is looking to grow within the company

Your new role

As a Customer Experience Consultant, you are key in delivering Service Excellence to our customers in Australia. You are empowered to build strong customer relationships, support, and resolve problems in an engaging, timely and professional way. You communicate with Retailers primarily through Live Chat and utilize a variety of software tools to converse, navigate, review, research and troubleshoot.

  • Calmly and professionally manages complaints, redirects, or escalates matters requiring specialist assistance, liaises across areas to ensure resolution in a timely manner.
  • Checks customer satisfaction and offers further assistance before closing the conversation.
  • Checking on deliveries and providing ETA's
  • Entering up to date information on the SAP system
  • Tracking orders

What you'll need to succeed

  • Contact center experience is essential for this role
  • Preferably experience working for a FMCG contact center is desirable but not a must
  • Salesforce, SAP & Live Chat experience is advantageous
  • Excellent communication skills both written and verbal

What you'll get in return

  • Offering flexible working arrangements - WFH/Office
  • Modern offices located in Woolloomooloo, overlooking Sydney Harbour
  • Fun, friendly and warm organisational culture with a growing organisation
  • An immediate start
  • The position will require you to work shifts between Monday – Friday 7am-5pm
  • You will be paid $30 p/h plus super

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2667389

Summary

Job Type
Temporary
Industry
Manufacturing & Production
Location
NSW, Sydney CBD
Specialism
Contact Centres
Ref:
2667389

Talk to a consultant

Talk to Francesca Panzavecchia, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0282269726

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