Amazing opportunity working directly with customers with an Australian distributor of premium appliances

Your New Company
A long-standing Australian company that has succeeded in the electrical appliance industry for over 40 years. They are the sole distributor and marketer in Australia of world-renowned premium household and commercial brands. They are seeking a customer care officer to join their customer care team in Oakleigh.

Your Role
You will be responsible for after care service, complaints and warranties to deliver a professional level of service to the company’s retailers & customers
Your core responsibilities will be focused on providing a memorable customer service experience and a positive attitude to all stakeholders
Manage the allocation of work for service agents including selection & de-selection Manage out of warranty requests on a case by case basis and with respect
Support general queries that arise via email & phone
Trouble shoot with the support of Technical support to avoid unnecessary claims and to enable a speedy resolution
Ensure compliance with operational policies and procedures and builds in continuous improvement practices Design, create and maintain a FAQ manual for new team members
Reception cover when required – managing incoming calls and redirecting them to appropriate internal person as required, advise on company information, collect customer information and other pertinent information such as addresses and phone numbers as appropriate

What you will need to succeed
Outstanding customer service
Ability to self-manage and undertake tasks with minimal direction
Complaints experience ideally
Experience working with in a contact centre or retail environment
Deal well under pressure and has time management skills
High attention to detail

What you get in return
A Competitive salary package
Career progression
Working for a well-known and reputable Australian company
Full time permanent position

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Kelly.Daines@Hays.com.au

LHS 297508 #2682572