Complex Clinical Case Manager

Managing a complex case load supporting vulnerable individuals and their families.

Your new company

This Federal Government Department deliver free and confidential nation-wide counselling and support for service-related mental health conditions. They are now seeking a Clinical Case Manager (Psychologist, Social Worker, Registered Nurse, Mental Health Registered Nurse, Occupational Therapist) to join their Coordinated Client Support Team in a full-time capacity on a 12 month initial contract.

This program is specialised, goal oriented case management aimed at streamlining communication between the department, external stakeholders (including treating health professionals, ex-service organisations and advocates) and clients who require an additional level of support. The CCS program delivers support for clients across all aspects of the department, through a primary point of contact. The program is in line with three key strategies of being a client-focused, responsive and connected organisation. The case managers handle a caseload which is regularly reviewed against established goals and outcome measures.

Your new role

In your new role, you will be handling a complex clinical caseload, providing support and guidance to vulnerable individuals and their families. As a primary point of contact, you will be working with a variety of clients experiencing mental health challenges and supporting their access to various services. This is a high volume case management role. Key responsibilities include:

  • Act as a single point of contact for those in your caseload
  • Complete intake and assessments for new clients
  • Develop risk management plans for at risk clients and escalating high risk profiles when needed
  • Liaise with a wide variety of personal including internal stakeholders, service providers and community groups
  • Utilising subject matter expertise to support non-clinical staff
  • Provide specialised case management and clinical expertise
  • Providing support over the phone and virtually to clients
  • Maintaining detailed and accurate case notes in line with requirements

What you'll need to succeed

In order to be successful in this role, you will need to have proven experience in a complex case management environment. This position requires an experienced case manager who has managed a high-volume complex caseloads supporting vulnerable clients. Key requirements include:

  • Must be an AHPRA registered Psychologist, Registered Nurse, Occupational Therapist, or AASW Social Worker
  • Proven high volume case management experience
  • Ability to assist and support management with complex caseloads
  • Effective written ability to complete case notes and reports
  • Significant experience performing triage and risk assessments
  • Must be an Australian Citizen

What you'll get in return

In return for your commitment to this role, you will be offered an initial 12-month assignment with possibility of extension. You will also receive an excellent casual hourly rate that aligns with your clinical and professional expertise. Key benefits include:

  • Excellent casual hourly rate
  • Flexible working options
  • Long term government assignment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Shannon Seers
03 9946 3560

LHS 297508 #2619918


Job Type
Government & Public Services
VIC, Melbourne CBD

Talk to a consultant

Talk to Shannon Seers, the specialist consultant managing this position, located in Perth
Level 1, 863 Hay Street

Telephone: 0499463560

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