Complaints Resolution Specialist

Customer Service | Finance services company | CBD/WFH hybrid |Full Time 6 month temp position |
Insurance Internal Dispute Resolution Specialist – 6 Month Contract

Your Role
An Internal Dispute Resolution (‘IDR’) Specialist working in the Insurance space is an expert in resolving Insurance Selling and Cancellation IDR disputes received directly from the customers or via authorised third parties. Insurance IDR Specialists are required to conduct thorough investigations of disputes and engage key internal stakeholders to deliver outcomes that are balanced between customer and business needs.

Key Responsibilities/Accountabilities
  • Effectively respond to/action the Insurance complaints queue while utilising strong networking skills to facilitate the most effective & efficient resolution
  • Manage and escalate urgent complaint requests as required
  • Investigate root cause of each complaint/ query to determine best cause of action
  • Follow up on complaint cases, requests and issues within appropriate SLA
  • Positively engage with stakeholders as required in the resolution of customer complaints
  • Build and maintain strong relationships with stakeholders such as Legal, Compliance and K&D to facilitate successful outcomes for CMT
  • Seek input from other internal departments to incorporate into issue resolution
  • Maintain cross-skill capabilities across all CMT policies and procedures and systems

What you'll need to succeed
  • Excellent interpersonal / communication skills at all levels
  • Excellent presentation skills, oral and written
  • Negotiation Skills
  • Good analytical skills
  • Proven planning, organisational, time management and motivational skills
  • Proven administrative skills and ability to maintain and update records diligently
  • Understanding of LFS operational processes, procedures, technologies and relevant legislation (preferred)
  • Experience in Insurance selling or in finance (preferred)
  • Experience in conflict management

What you'll receive in return
  • Opportunity to work for a leading Finance company
  • Tried and tested training program
  • Multiple positions available
  • Plenty of growth and development available
  • Opportunities to be converted a Permanent position

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Aimee Walsh

LHS 297508 #2670531

Summary

Job Type
Temporary
Industry
Banking & Financial Services
Location
VIC, Melbourne CBD
Specialism
Contact Centres
Pay
$35 per hour
Ref:
2670531

Talk to a consultant

Talk to Aimee Walsh, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 96049520