Your new company
Seeking Collection Officers to join a large national organisation delivering consumer and commercial credit receivable solutions for their clients on a temporary basis both full time and part time. In this role, you will be responsible for managing a diverse range of debtors and in return you’ll be provided with training and ongoing support in a collaborative team environment and much more. Commencing 1st of August 2022, you must be available to work across a rotating roster from 8am to 6pm from Monday to Friday.

Your new role

• Negotiating payments of outstanding debts and arranging full payment or suitable payment plans in a respectful manner
• Making accurate file notes and updating database
• Handling inbound and outbound calls
• Adhering to Privacy Act, ACCC and Legislative requirements
• Adhering to internal policy, system processes and external regulatory requirements

What you'll need to succeed

• High level of customer service
• Ability to always remain professional, respectful, and cooperative
• Strong negotiation skills & problem-solving skills
• Previous call centre experience is desirable but not essential
• A team player with a willingness to learn and empathy for those experiencing financial hardship
• Professional telephone manner with outstanding communication skills
• Comfortable working independently as well as within a team
• Australian Citizen

What you'll get in return

• 3 weeks of paid full-time classroom training
• Ongoing support and career development
• Be part of a people-focused culture that celebrates achievements big and small

What you need to do now
If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, via our secure portal or contact Katherine Montoya at katherine.montoya@hays.com.au to discuss more in detail.

LHS 297508 #2680941