Collection officer

Collection officer | Temporary position | $35 per hour + 10.5% SUPER | Start Date 1st of August

Your new company
A large national organisation delivering consumer and commercial credit receivable solutions for their clients are seeking multiple Collection Officers to join them on a temporary basis both full time and part time. In this role, you will be responsible for managing a diverse range of debtors and in return you’ll be provided with training and ongoing support in a collaborative team environment and much more. Commencing 1st of August 2022, you must be available to work across a rotating roster from 8am to 6pm from Monday to Friday.

Your new role
Key responsibilities in the role include: Negotiating payments of outstanding debts and arranging full payment or suitable payment plans in a respectful manner Making accurate file notes and updating database Handle inbound and outbound calls Adhere to Privacy Act, ACCC and Legislative requirements Adhere to internal policy, system processes and external regulatory requirements

What you'll need to succeed
  • High level of customer service
  • Ability to always remain professional, respectful, and cooperative
  • Strong negotiation skills & problem-solving skills
  • Previous call centre experience is desirable but not essential
  • A team player with a willingness to learn and empathy for those experiencing financial hardship
  • Professional telephone manner with outstanding communication skills
  • Comfortable working independently as well as within a team
  • Australian Citizen and must be vaccinated

What you'll get in return
  • 3 weeks of paid full-time classroom training
  • Ongoing support and career development
  • Be part of a people-focused culture that celebrates achievements big and small

What you need to do now
If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, via our secure portal or contact Rossa Keo at to discuss more in detail.

LHS 297508 #2680947


Job Type
Banking & Financial Services
VIC, Melbourne CBD
Contact Centres

Talk to a consultant

Talk to Rossa Keo, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 0396049640

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