Client Contact Officer

Hybrid opportunity working for a State Government Department located at Strathfield.
Your new company
Work for a State Government Department that is Australia's leading provider of vocational education and training with over 500,000 annual enrolments and a proud history for setting the benchmark for quality service. As the NSW public provider, it supports the NSW Government's priority to grow skills for the economy and jobs of tomorrow. Offers the best of campus-based delivery as well as flexible, online and work-based learning.

Your new role
The Client Contact Officer role provides support to students in an online environment, promoting student engagement with their learning program in order to improve student outcomes through retention and completion strategies.

  • Improve student retention and completion by increasing student motivation, confidence and capability to study in an online environment.
  • Early identification of students at risk of non-progression and supporting them to engage with online study.
  • Reflect on NSW’s values in the way you work and abide by policies and procedures to ensure a safe, healthy and inclusive work environment.
  • Place the customer at the centre of all decision making.
  • Work with the Line Manager to develop and review meaningful performance management and development plans.

What you'll need to succeed
  • Sound digital literacy skills and the ability to quickly locate, explore and understand content of online learning materials and the processes used in multiple disciplines and on multiple learning platforms.
  • Ability to operate independently and as part of a team combined with experience working in a high volume call centre environment with the ability to work under pressure and meet team deadlines.
  • Good planning, organisation and time management skills.
  • WWCC

What you'll get in return
Pay rate: $31.25ph plus super
Location: Strathfield
2 days WFH, 3 days Strathfield office - MUST HAVE OWN LAPTOP FOR WFH

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call email

LHS 297508 #2659700


Job Type
Government & Public Services
NSW, Western Sydney

Talk to a consultant

Talk to Amelia Hubbard, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0292492291

Similar jobs to Client Contact Officer

  • Customer Service Representative

    Perm + 12m FTC roles within a great customer service team - logistics focused. $65,000 + super, North Ryde
    NSW, Northern Sydney
  • Client Service Officer - Housing

    Initial 3 month contract near Central Station - ASSIST VULNERABLE PEOPLE
    NSW, Sydney CBD
  • Client Service Officer - Housing

    Social Justice organisation seeking Client Service Officers until June, pot for extension
    NSW, Sydney CBD
  • Assessment Officer / Customer Service Agent

    Govt Call Centre Role - $30 - $36 per hour + Super – Until November 2022 – Parramatta location
    NSW, Western Sydney
  • Assessment Officer / Customer Service Agent

    Parramatta | $30-$36 | Call centre role within reputable government organisation - ASAP Start
    NSW, Western Sydney