Start your Career in Insurance!

Your new company

Working for Australians largest general insurance organisation with well-known and reputable brands are seeking Claims Consultants who share the same values in customer service to join their team on a short term temporary basis.

Your new role

While handling enquiries, informing customers on the progression of insurance claims and keeping accurate records, your duties will include but not limited to:

• Lodgement of claims
• Assessment and settlement of claims determining policy coverage
• Investigate, assess and negotiate cases on an individual base
• Liaising with internal and external parties throughout the investigation of the claim
• Working to meet set key performance indicators

What you'll need to succeed

To succeed in this role you will have a genuine interested in helping people with the confidence to make decisions that are line with policies. Key skills you will bring to this role to handle claims efficiently include:

• Excellent customer service skills and ability to build rapport with third parties
• Good communication and negotiation skills
• High attention to detail
• Strong time management

Previous experience in insurance is desirable however a background in retail, hospitality or contact centres is also advantageous.

What you'll get in return

You’ll be working as part of a vibrant team in an office located close to cafes, bars and public transport. Your hours will be from 9am – 5.30pm working Monday through to Friday.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to cedar.boyd@hays.com.au, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.