Assessment Officer / Customer Service Agent

Parramatta | $30-$36 | Call centre role within reputable government organisation - ASAP Start
Your new company
This opportunity is available to join a reputable State Government Department on a full time temporary contract until either November, 2022 (with potential for extension) OR June 2023, depending on your preference. Our client is looking for experienced Customer Service Officers to come in and hit the ground running assisting in rolling out a scheme designed to help people experiencing financial crisis.

Your new role
Within your new role as Assessment Officer / Customer Service Agent your duties will include:

• Providing high-level customer service daily to the high volume of customers communicating via phone and email
• Providing clear, correct and timely information whilst following up with emails and data entry to ensure all matters are resolved quickly
• Assessing customers' eligibility and applications for potential assistance
• Working with third parties to assist customers, as the first point of contact for internal and external customers through effective and timely communication and reports

What you'll need to succeed
To be successful for this position you should have:

• Previous experience working within a contact centre
• Strong communication and customer service skills
• You must be a confident multi-tasker and have a committed approach to customer satisfaction
• A desire to assist people in crisis and experience assessing applications are both desirable

Please note this contract is currently looking to start ASAP so you must be available at short notice and able to provide two recent references.

What you'll get in return
On offer to you is a pay-rate of $30-36 per hour + super. In return you will receive excellent working hours Monday to Friday working 7.5 hours a day during normal business hours on a rotating roster between 8am and 6pm (your preference of 8-4, 9-5 or 10-6). You will be joining a vibrant, supportive and friendly team environment on a temporary contract currently estimated until June 2023, with potential for extension. Your first week will be paid on-the-job training. This role is 100% office-based in their Parramatta office.

What you need to do now
Submit your application using the Apply Now button. Within 24 hours of your application submission, you will receive an online form via SMS/Email which you should complete at your earliest convenience. Please note, this online form should take no longer than 5 minutes to complete and is required for your application to be considered.

LHS 297508 #2662928


Job Type
Government & Public Services
NSW, Western Sydney
Contact Centres

Talk to a consultant

Talk to Leonnie Smith, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0282269657

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