APS4 Administration Officer

Exciting opportunity to further your career with the Federal Government as an APS4 Administration Officer.

Your new company
Hays Moonee Ponds are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Accountancy and Finance, Marketing, Education and Sales across the Northern and Western Suburbs of Victoria. Our Federal Government Client is currently seeking an APS4 Administration Officer for their Footscray based office on a temporary basis.

Your new role
The Administration Officer will be responsible supporting day to day operations of the Internal Review Team, including, enquiry management, administrative and data management activities. You will be required to be onsite full time.

Responsibilities may include but are not limited to:
  • Receive, acknowledge and record requests for internal reviews
  • Triage, acknowledge and act as a centralised point of contact for internal review of decisions requests
  • Redirect, and record, outside scope requests for internal review of decisions to the appropriate business area
  • Assist the development and implementation of efficient internal review work practices and provide content for resources to inform quality decision making practices
  • Educate internal and external stakeholders around the approved internal review of decision business processes and respective responsibilities
  • Provide administrative support to the Internal Review Business Team
  • Liaise with the Internal Review Manager and Complaints team to provide a coordinated response to requests for internal review alongside concurrent complaints
  • Monitor and track requests for review, outcomes, identify trends and areas for improvement ensuring a customer focused approach to continuous service development
  • Manipulate and present data to contribute to the development of reports

What you'll need to succeed
As this role requires you to be on site, as per the latest Government mandate you will be required to be vaccinated.

To succeed, you will need:
  • Demonstrated customer service experience
  • Previous experience in an office environment
  • Proficiency in Microsoft office
  • Excellent communication skills
  • A friendly disposition and empathetic nature

What you'll get in return
Through Hays, this role offers you a competitive hourly rate of $42.54 and the opportunity to work for a dedicated Federal Government organisation. Temporary and contract workers through Hays also enjoy a wide range of benefits including:

  • Weekly pay cycles
  • Nominated choice of superannuation fund
  • Online timesheet submission and approval
  • No hidden costs or payroll deductions for our services
  • No invoicing required for Pty Ltd holders
  • Regular contact with Moonee Ponds based consultants throughout the duration of your assignment

What you need to do now
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Morgan Atkinson via email morgan.atkinson@hays.com.au

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2668645


Job Type
Government & Public Services
VIC, Northern Melbourne
Office Support

Talk to a consultant

Talk to Morgan Atkinson, the specialist consultant managing this position, located in Moonee Ponds
Level 5, 641 Mt Alexander Road

Telephone: 83467066

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