APS3 Client Contract Support Officer

APS3 Federal Government Role Available, Full Time Hours with Immediate Start

Your new company
This Federal Government Department is seeking an APS3 Client Contact Support Officer for their Winnellie Office for an immediate start until the end of June 2023. You will be the first point of contact for general client enquiries and interactions and assisting veteran and defence service community.

Your new role
  • Delivering a professional telephone enquiry service and provision of information on the range of benefits and services provided by the company.
  • Guiding and assisting members of the veteran community to appropriate information resources.
  • Referring complex enquires to specialist sections in line with procedures and escalation protocols within the company.
  • Recording all telephone enquiries on a client contact database and forwarding appropriate written correspondence where required.
  • Providing administrative support and assisting in the preparation of relevant resource materials as required.
  • Positive participation in process improvement, team planning and own professional performance development.

What you'll need to succeed
  • Strong communication and literacy skills
  • Ability to priorities and adhere to schedules
  • Sound computer literacy/technology skills
  • Ability to work effectively within a team environment
  • Ability to problem solve and work independently

What you'll get in return
An opportunity to work in a dynamic team from Monday to Friday work and weekends off. Free parking is also provided in a busy area. This role offers a competitive hourly rate and the opportunity to further your skills within a corporate setting.

What you need to do now
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to Taquin.zahra@hays.com.au or call now on 08 8943 6016 to discuss further details. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2687790


Job Type
Government & Public Services
NT, Darwin
Contact Centres

Talk to a consultant

Talk to Taquin Zahra, the specialist consultant managing this position, located in Darwin
Level 2, Darwin Central, 21 Knuckey Street

Telephone: 0889436016

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