Application Support Team Manager

GOVERNMENT SECTOR ORGANISATION
Your new company
Leading Victorian Government organisation is looking for its next Team Manager to lead the Application Support team in maintaining the applications of this important public service.

Your new role
Within this rewarding position, you will be responsible for:
  • Lead a team accountable for 2nd and 3rd level support and maintenance of all applications this includes managing, measuring and monitoring the performance and availability of all applications under the Application Services Delivery team via the incident, change, request and problem management processes.
  • Proactively monitor application performance, use and data compliance; define applications monitoring and alerting requirements; review of application regression testing
  • Delivery to schedule, budget and scope of assigned works/tasks
  • Provide functional and technical advice and support to internal and external stakeholders
  • Coordinate the 24x7 On-Call roster for the Application Services Delivery team
  • Embed a customer service culture building and maintaining an effective manager-employee relationship

What you'll need to succeed
Along with management experience, you will have:
  • Experience with key ITIL disciplines including Incident, Request Fulfilment, Problem, Change and Release Management
  • Advanced systems analysis, design and architecture skills
  • Experience in managing a DevOps environment and Agile delivery methods
  • Experience in managing and directing the support, maintenance and implementation of complex and business critical applications
  • Manage and schedule resources to meet the BAU, project and enhancement workload demands

What you'll get in return
Working in an organisation where they enable flexible working arrangements, you will be offered a permanent role in a company that promotes internal promotion and career development. Do not miss out!

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or send an email to paola.castillo@hays.com.au or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2678184

Summary

Job Type
Permanent
Industry
Technology & Internet Services
Location
VIC, Melbourne CBD
Specialism
Infrastructure
Ref:
2678184

Talk to a consultant

Talk to Paola Castillo, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 0386029840

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