12 month contract with possibility for extension for an experience and committed Administrator.

Your new company
My client is a leading Manufacturing organization based in Bibra Lake. This organization is recognized as being a global leader in manufacturing high security access systems and have been servicing the Australian market for over 50 years. Due to a current employee going on Maternity leave, my client is looking for an experience Service Administrator to join their team on a full time, fixed term contract.

Your new role
This role will entail the following duties;

  • Fast Paced service environment within a small team structure
  • Creating and processing invoices
  • Maintaining client information in Service Max database
  • General customer communications and correspondence
  • Coordinating Service Work Orders efficiently to multiple technician teams
  • Responding to inquiries and resolving problems concerning services provided
  • Meeting KPI requirements for both External and Internal Customers
  • Maintaining Customers requirements via portals and reporting
  • Perform other duties within the office and support other staff as required

What you'll need to succeed
  • Experience in office administration – preferably within a service-based business
  • Ability to plan, organize and monitor the Service delivery to customers through our Field Service Technicians.
  • Exceptional time Management skills and ability to work under pressure to meet the agreed Customer Service Delivery response time KPIs
  • A solution-oriented person with a “Can Do” attitude
  • An engaging and friendly personality and a professional phone manner
  • Intermediate to Advanced level skills in MS Excel, Outlook and Word.
  • Knowledge of our CRM (Salesforce/Service Max) will be an advantage, although full and ongoing training will be provided.

What you'll get in return
This is an excellent opportunity for someone looking to build a strong career with a continually expanding company. This role is paying $60 - $70,000 + Super

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2678183


Job Type
Manufacturing & Production
WA, Perth
Office Support

Talk to a consultant

Talk to Paige Stevens, the specialist consultant managing this position, located in Perth
Level 1, 863 Hay Street

Telephone: 0892544533

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