Customer Service Officer

Customer Service Officer | Entry level applicants welcomed | Permanent Position

Your new company
Work for a renowned financial organisation that services the fourth largest pension pool in the world and a leader in their field known for innovation and a high level of service delivery.

If you’re a people person, have an interest in Financial Services and you enjoy a challenge, this could be the position for you! For career hungry people, you can expect career advancement and a variety of directions you can go in, there is no cap on where you can go here and you’ll be working in a hugely supportive environment.

Your new role
You will be the first point of contact for your customers (members, retirees, employers and financial planners) being a subject matter expert fielding a range of superannuation enquiries, all the while exceeding customers’ expectations.

  • Providing efficient and effective query resolutions by anticipating member needs
  • Taking ownership for first call resolution and complex queries
  • Interpret complex matters and translate information to members
  • Achievement of all Key Performance Indicators (KPI’s)
  • Demonstrating willingness to increase your Superannuation knowledge

What you'll need to succeed
  • Able to work on a rotating roster of 8am – 8pm Monday to Friday
  • Be a natural communicator over the phone while looking for the right information
  • Able to work in a highly structured environment with KPI's and targets
  • Investigation and ownership of complex member queries
  • Ideally have contact centre experience but not essential

What you'll get in return
  • A friendly, supportive, and collaborative team environment with great energy
  • Permanent Position
  • An initial 3-week training class involving live call simulators
  • A diverse and inclusive culture supporting national events- Mother’s Day Classic, Harmony Day, Cancer Council Biggest Morning Tea and more
  • Exciting end of year themed celebrations

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Once you have applied then please complete the online assessment via the below link on a laptop or a computer:



If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2575667


Job Type
Banking & Financial Services
VIC, Melbourne CBD

Talk to a consultant

Talk to Cedar Boyd, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 0386168413

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